Customer service

Check this before you get in touch

• Are you logged in under the correct account? If you cannot find your application, you may be logged in under the wrong company or as a private individual. You can check which account you are using in the top-right corner when you are logged in to My Page.
  If you are an agricultural customer and cannot find your case under your company account, you need to switch to your private individual account.
• Which browser are you using? Switching browsers often resolves many technical issues. We recommend trying Google Chrome or Microsoft Edge.
• Please send a screenshot of the issue you are experiencing to kundesupport@innovasjonnorge.no so we can identify the problem more easily
• If you have a reference number, please include it in the email.

You can find submitted applications and draft applications under ‘My cases’ on My page.

To view approved applications in Online Banking, you must have a registered role in the Brønnøysund Register Centre.

The roles that provide access to Nettbank are CEO, chair of the board, board member, or holder of power of procuration or signatory rights.

You can check whether you are registered with a role in the Brønnøysund Register Centre. Access cannot be granted to anyone who does not have such a role.

To request a payment, you must have a registered role in the company in the Brønnøysund Register. The roles that provide access to online banking are general manager, chair of the board, board member, or holder of power of procuration or signatory rights.

You can check whether you are registered as holding a role in the Brønnøysund Register Centre. You cannot grant access to anyone who does not hold such a role.

Once you have logged in to the company account, go to the Online Banking tab. Under Account Overview, you will see all the company's grants and loans. If the grant or loan is ready for disbursement, you will see a ‘Start disbursement’ button.

If you see ‘payment unavailable’, check whether you have any tasks under Online banking -> Case management. You must complete these tasks before payment becomes available. Get in touch with our customer service centre if you do not have any tasks.

You can find invoices related to loans on My page under the Online banking tab. Please note that you must have a registered role in the Brønnøysund Register Centre to view information in Online banking. Access cannot be granted to anyone who does not have a registered role.

Select the relevant loan and go to ‘Latest transactions’ to view recent payments and invoices. You can also download a copy of an invoice here.

Read more about Startup grant 1
Read more about Startup grant 2
Read more about our agricultural funding schemes

Here are some questions our agricultural customers often ask us. They cover grants, applications, generational transfers, completion certificates, timesheets and payments.

View all questions and answers